Frequently Asked Questions
Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out. Depends on zip code. We do not set up tables and chairs. Remember prices do not include sales tax.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: Does the standard 8-10 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. We start deliveries as early as 6am on some very busy days. Most days we start at 8am. Generally we arrive 1-5 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up home parties as early as 5 hours in advance or possibly the the day before. Again...This DOES NOT effect your price! If this is the case, we will ALWAYS call the day before to confirm the delivery time that someone will be at the party location.
Q: What payments do you take?
A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: All payments and deposits are non-refundable. All cancelled orders cancelled with a 48 hour (2 day) notice will receive store credit for payments made. Credits will be good for 365 days. Cancellations less than 24hrs will be required to pay the entire balance without refunds. Please call our Office as soon the need to Cancel is realized
Q: Do you require a deposit?
A: Yes all orders require a 50% Credit Card deposit.
Q: What surfaces do you set up on?
A: We can set up on Grass, asphalt, and concrete. Sorry, we can´t set up on any type of rocks or gravel.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Still have a question? Call or Write: firstname.lastname@example.org 323-809-0115