Company Policies

Pricing
-Rentals are priced for all day rental. Each additional day is 50% off.
-Prices are subject to change without notice.
-Pricing on misquotes will not be honored.
-Promo codes, special pricing, promotions and/or package deals can not be combined.
-New Promotions can not be applied to existing orders.

Payments
-A non-refundable deposit is required to finalize your reservation.
-NO orders are reserved until deposit is paid. Deposit amount varies.
-All balances will be due cash or Zelle upon delivery unless otherwise stated.
-Customers can make balance credit card payments at anytime thru the payment link on your emailed Invoice.
-All major credit cards are accepted.
-We do NOT accept checks (Some exceptions for government organizations and companies).

Deposits
-A deposit is required to book your order.
$25 deposit is required for orders $0-250
$50 deposit is required for orders $251-$350
$75 deposit is required for orders $351-$450
$100 deposit is required for orders $451-$550
$125 deposit is required for orders $551-$650
$200 deposit is required for orders $600
Deposits are non-refundable

Cancellation Policy
-Deposits will be forfeited for any canceled orders. Any additional payments will be held as store credit (Rain Check) for up to 6 months.
-If a large portion of a order is altered it will be considered a canceled order.
-All linens will be subject to a 100% restocking fee if canceled within 7 days prior to your event.
-Orders canceled within 2 days of your event will be subject to a 50% restocking fee.
-Orders canceled within 1 day of your event will be subject to a 100% restocking fee.

Delivery and Pick-Ups
-All rentals are delivery only. Delivery fees may apply.
Rentals are typically delivered the day before and pick up next morning of your event at no extra change.

Delivery service hours are as followed (Subject to change without notice)

Delivery Service hours

Saturday Orders:
Prior Day Delivery (Thursday/Friday): 9AM-5PM
Same Day Delivery (Saturday Morning): 8AM-12PM
Sunday Orders :
Prior Day Delivery (Friday ): 9AM-5PM
Same Day Delivery (Sunday Morning): 8AM-12PM
Monday Orders:
Prior Day Delivery (Sunday): 9AM-4PM
Same Day Delivery (Monday Morning): 9AM-12PM
Tuesday Orders:
Prior Day Delivery (Monday): 9AM-1PM
Same Day Delivery (Tuesday Morning): 9AM-12PM
Wednesday Orders:
Prior Day Delivery (Tuesday): 9AM-1PM
Same Day Delivery (Wednesday Morning): 9AM-12PM
Thursday Orders:
Prior Day Delivery (Wednesday): 9AM-1PM
Same Day Delivery (Thursday Morning): 9AM-12PM
Friday Orders:
Prior Day Delivery (Thursday): 9AM-1PM
Same Day Delivery (Friday Morning): 8AM-12PM
- Standard delivery and pickup hours are between 8-5PM.
- If you need to select a time sensitive window you can do so for an additional fee. After hours delivery and pickup is available for an additional cost and are subject to availability.
*Churches and Corporate events please call the office to arrange specific delivery or pick up times.
-We will contact you the day prior to your delivery date to give you a two hour delivery window time

-Overnight rentals are picked up the day after your event between 8AM-2PM. Your driver will contact you 20-30 minutes before he arrives. (We do not give one specific hour for pickups)
-Last minute orders may be subject to a rush order fee.


Before delivery
Before Fiesta King Event Rentals team arrives to your event space please be sure of the following:
-There is a wide clear path of 4 feet wide to your desired drop off location.

-Set up space for Canopies must be clear of any objects and overhanging power lines/tree branches before delivery staff arrives for setup.

-Sprinkler systems must be turned OFF if canopy is placed on grass.

-Linen Rental: No wax candles are allow on linens
(if wax is found on linens will be consider as total loss. Customer will pay for replacement)

Damage/Lost/Wax/Burn Linen fees:
*Rectangular Table cloth: $12
*90"x132" Table cloth: $25
*120" Round Table cloth: $20
*Polyester Overlays: $5
*Satin Overlay: $8
*Sequin Overlay $15
*Spandex Cocktail Cover: $20
*Spandex 5" Table cover $25

-Cash/Zelle payment is due upon delivery if the balance have not been paid with credit card 24hrs before event date. Please have the exact amount due, as delivery staff may not have change.

Before Pickup
-All Tables and chairs must be stacked and folded in the same place as delivered.
-All linens must be clear of any debris. *do not place wet linen in bags as they can form mildew.
-All dinnerware and concessions must be rinsed out and free of any stuck on food or debris.
-All decorations must be taken off Canopies and Tents.
NOTE: Customer will be charged pickup fees for any tables and chairs not stacked and folded before we arrive for pickup. Customer will be charged cleaning fees for any dinnerware, catering equipment or concessions not rinsed before pickup.

Weather

In the event of extreme weather (Heavy rain, high wind, etc.,) customer and Fiesta King Rentals have the right to cancel your order (Linen orders excluded). If rentals are left during bad weather lessee is liable for any damaged that may accrue to rental equipment, personal property, or injuries to customer or customers guest.





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