Company Policies

Pricing
-Rentals are priced for all day rental. Each additional day is 50% off.
-Prices are subject to change without notice.
-Pricing on misquotes will not be honored.
-Promo codes, special pricing, promotions and/or package deals can not be combined.
-New Promotions can not be applied to existing orders.

Payments
-A non-refundable deposit is required to finalize your reservation.
-NO orders are reserved until deposit is paid.
-All balances will be due cash upon delivery unless otherwise stated.
-Customers can make balance credit card payments at anytime through the payment link on your emailed Invoice.
-All major credit cards are accepted.
-We do NOT accept checks (Some exceptions for government organizations and companies).

Deposits
-A 50% non-refundable deposit is required to make your reservation.
Deposits are non-refundable

Cancellation Policy
-Deposits will be forfeited for any canceled orders. Any additional payments will be held as store credit (Rain Check) for up to 6 months.
-If a large portion of an order is altered it will be considered a canceled order.
- Any deleted items from an order will still be charged, once an order is placed, items cannot be taken off.
-All linens will be subject to a 100% restocking fee if canceled within 7 days prior to your event.
-Orders canceled within 2 days of your event will be subject to a 50% restocking fee.
-Orders canceled within 1 day of your event will be subject to a 100% restocking fee.

Delivery and Pick-Ups
-All rentals are delivery with pickups only. (Fiesta King Event Rentals does not offer customer pick ups). Delivery fees may apply.

Rentals are typically delivered Thursdays/Fridays and picked up Mondays/Tuesdays at no extra cost. (Please call our office if you need delivery/ pick-ups on weekends, extra fee applies)

-An additional fee will apply if our delivery crew can not drop off the items in a secure location and as a result need to return to complete the delivery.
-An additional fee will apply if our pickup crew can not pick up the items in a secure location and as a result need to return to complete the pickup.
(reasons for the above may be but are not limited to: no one is home to allow for delivery/pickup, there are cars in the driveway not allowing the crew to deliver/pickup, there are patio or other lounge seating in the place where set up will be)
- If you are unsure of delivery/pickup times please call our office to make sure delivery/pickup can take place without any additional charges

Delivery service hours are as followed (Subject to change without notice)

Delivery and Pickup Service hours

Saturday Orders:
Prior Day Delivery (Thursday/Friday): 9AM-7PM
Pickup day is Monday or Tuesday: 9AM-7PM
Sunday Orders :
Prior Days Delivery (Thursday or Friday ): 9AM-7PM
Pickup day is Monday or Tuesday: 9AM-7PM
Monday Orders:
Prior Day Delivery (Friday or possible Sunday): 9AM-7PM
Same Day Delivery (Monday Morning): 9AM-12PM
Pickup day Tuesday: 9AM-7PM
Tuesday Orders:
Prior Day Delivery (Monday): 9AM-7PM
Same Day Delivery (Tuesday Morning): 9AM-12PM
Pickup day: Wednesday: 9 AM-7PM
Wednesday Orders:
Prior Day Delivery (Tuesday): 9AM-7PM
Same Day Delivery (Wednesday Morning): 9AM-12PM
Pickup Day Thursday : 9AM-7PM
Thursday Orders:
Prior Day Delivery (Wednesday): 9AM-7PM
Same Day Delivery (Wednesday): 9AM-7PM
Pickup Day Friday or Sunday: 9AM-7PM
Friday Orders:
Prior Day Delivery (Thursday): 9AM-7PM
Same Day Delivery (Friday Morning): 8AM-12PM
Pickup on Monday or Tuesday
- Standard delivery and pickup hours are between 8-7PM.
During our busy season (April-November) are hours may be extended as well as delivery/pickup dates. Some pickups on Sunday are possible. We will let you know if this is the case.
- If you need to select a time sensitive window you can do so for an additional fee. After hours delivery and pickup is available for an additional cost and are subject to availability.
*Churches and Corporate events please call the office to arrange specific delivery or pick up times.

-Last minute orders may be subject to a rush order fee.


Before delivery
Before Fiesta King Event Rentals team arrives to your event space please be sure of the following:
-There is a wide clear path of 4 feet wide to your desired drop off location.

-Set up space for Canopies must be clear of any objects and overhanging power lines/tree branches before delivery staff arrives for setup.

-Sprinkler systems must be turned OFF if canopy is placed on grass.

-Linen Rental: No wax candles are allow on linens
(if wax is found on linens will be consider as total loss. Customer will pay for replacement)

Damage/Lost/Wax/Burn Linen fees:
*Rectangular Table cloth: $12
*90"x132" Table cloth: $25
*120" Round Table cloth: $20
*Polyester Overlays: $5
*Satin Overlay: $8
*Sequin Overlay $15
*Spandex Cocktail Cover: $20
*Spandex 5" Table cover $25

-Cash payment is due upon delivery if the balance have not been paid with credit card 24hrs before event date. Please have the exact amount due, as delivery staff may not have change.

Before Pickup
-All Tables and chairs must be stacked and folded in the same place as delivered.
-All linens must be clear of any debris. *do not place wet linen in bags as they can form mildew.
-All dinnerware and concessions must be rinsed out and free of any stuck on food or debris.
-All decorations must be taken off Canopies and Tents.
NOTE: Customer will be charged pickup fees for any tables and chairs not stacked and folded before we arrive for pickup. Customer will be charged cleaning fees for any dinnerware, catering equipment or concessions not rinsed before pickup.
-Do not place heaters in any canopies as they can be a fire risk and can damage the rentals
-Draped canopies, draped side walls, backdrops, or any other material cannot be wet by sprinklers, alcohol, drinks, food, animal urine, etc.
-If the draped material cannot be used for future clients, the client will be billed for damage to the material

Securing Canopies
- Canopies on cement will be tied down with water barrels or sand bags. Please double check the setup surface is correct on the order. If setup is changed and our crew cannot properly secure the canopy, the canopy will not be set up, or our crew will have to return at a later time with the materials to secure the canopy and an additional fee will apply.
-If the set up is on grass, gravel or dirt, stakes will be used to secure the canopy. Any sprinkler lines have to be clearly marked before arrival and set up of canopy or canopies. If sprinkler lines or any underground piping is not properly marked before our crew begins to hammer in stakes Fiesta King Event Rentals is not responsible for any damage done to property, or underground piping.

Weather

In the event of extreme weather (Heavy rain, high wind, etc.,) customer and Fiesta King Rentals have the right to cancel your order (Linen orders excluded). If rentals are left during bad weather lessee is liable for any damaged that may accrue to rental equipment, personal property, or injuries to customer or customers guest.



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