Company Policies

Pricing
-Rentals are priced for up to a 12 hour rental period. Each additional day is 50% off.
-Prices are subject to change without notice.
-Pricing on misquotes will not be honored.
-Promo codes, special pricing, promotions and/or package deals can not be combined.
-New Promotions can not be applied to existing orders.

Payments
-A deposit is required to finalize your reservation.
-NO orders are reserved until deposit is paid. Deposit amount varies.
-All balances will be due cash upon delivery unless otherwise stated.
-Customers can make balance credit card at anytime thru the payment link on your emailed Invoice.
-All major credit cards are accepted.
-We do NOT accept checks (Some exceptions for government organizations and companies).

Deposits
-A deposit is required to book your order.
$25 deposit is required for orders $0-250
$50 deposit is required for orders $251-$350
$75 deposit is required for orders $351-$450
$100 deposit is required for orders $451-$550
$125 deposit is required for orders $551-$650
$200 deposit is required for orders $600
-Deposits are non refundable.

Cancellation Policy
-Deposits will be forfeited for any canceled orders. Any additional payments will be refunded.
-If a large portion of a order is altered it will be considered a canceled order.
-All linens will be subject to a 100% restocking fee if canceled within 7 days prior to your event.
-Orders canceled within 2 days of your event will be subject to a 50% restocking fee.
-Orders canceled within 1 day of your event will be subject to a 100% restocking fee.

Delivery and Pick-Ups
-All rentals are delivery only. Delivery fees may apply. Rentals are typically delivered the day before and pick up next morning of your event at no extra change (Delivery dates and times are subject to availability).
-Jumpers or bounce houses are deliver the date of the event. We do not deliver them the day before.
-We do offer same day pickup for jumpers.
-Jumpers pick up time starts at 8 pm until 10 pm.

Delivery service hours are as followed (Subject to change without notice)

Delivery Service hours

Saturday Orders:
Prior Day Delivery (Friday): 9AM-12PM or 5PM-9PM
Same Day Delivery (Saturday Morning): 8AM-12PM

Sunday Orders :
Prior Day Delivery (Saturday Afternoon): 10-3PM
Same Day Delivery (Sunday Morning): 8AM-12PM

Monday Orders:
Prior Day Delivery (Sunday Afternoon): 10-3PM
Same Day Delivery (Monday Morning): 8AM-12PM

Tuesday Orders:
Prior Day Delivery (Monday): 9-12PM or 5-8PM
Same Day Delivery (Tuesday Morning): 8AM-12PM

Wednesday Orders:
Prior Day Delivery (Tuesday): 9-12PM or 5-8PM
Same Day Delivery (Wednesday Morning): 8AM-12PM

Thursday Orders:
Prior Day Delivery (Wednesday): 9-12PM or 5-8PM
Same Day Delivery (Thursday Morning): 8AM-12PM

Friday Orders:
Prior Day Delivery (Thursday): 9-12PM or 5-8PM
Same Day Delivery (Friday Morning): 8AM-12PM

*Churches and Corporate events please call the office to arrange specific delivery or pick up times.

-We will contact you the day prior to your delivery date to give you a one hour delivery window time
-All rentals are picked up the day after your event between 9-4PM. Your driver will contact you before he arrives.
-An additional fee will apply for time sensitive deliveries and after hours pickups. Time sensitive deliveries after hours pickups and are subject to availability.
-Last minute orders may be subject to a rush order fee.


Before delivery
Before Fiesta King Rentals team arrives to your event space please be sure of the following.
-There is a wide clear path to your desired drop off location.
-Set up space for Canopies and/or Jumpers must be clear of any objects and overhanging power lines/tree branches before delivery staff arrives for setup.
-Sprinkler systems must be turned OFF if jumper or canopy is placed on grass (cleaning fee added if DRY Jumper gets wet)
-Cash payment is due upon delivery if balance have been paid with credit card 24hrs before event date. Please have the exact amount due, as delivery staff may not have change.

Before Pickup
-All Tables and chairs must be stacked and folded in the same place as delivered.
-All linens must be clear of any debris. *do not place wet linen in bags as they can form mildew.
-All dinnerware and concessions must be rinsed out and free of any stuck on food or debris.
-All decorations must be taken off Canopies and Tents.
NOTE: Customer will be charged pickup fees for any tables and chairs not stacked and folded before we arrive for pickup. Customer will be charged cleaning fees for any dinnerware, catering equipment or concessions not rinsed before pickup.

Weather

In the event of extreme weather (Heavy rain, high wind, etc.,) customer and Fiesta King Rentals have the right to cancel your order (Linen orders excluded). If rentals are left during bad weather lessee is liable for any damaged that may accrue to rental equipment, personal property, or injuries to customer or customers guest.





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